I have a paper Star Award issued by UAL IAD-ORD-BKK-SGN and return from Hanoi ( in coach). When the ticket was originally issued in May, there were no business class award seats available- I was encouraged to call back periodically to check. I have done so, and not until today were seats available- However, I am leaving this weekend and I am told that I cannot rebook without mailing my paper ticket in to MP and waiting for the miles to repost before I can book a business class seat- I do not have enough rsidual miles to cover 2 business class seats while I have the paper tickets in hand and those miles deducted from my MP account.

I had not been told this rul- even when I called yesterday I was told to call back today and check if there were seats available.

Any advice re how to get this to work?

Thanks