Travel Agent Liability???
I was scheduled for a very important event in Carlsbad, CA, but my travel agent mistakenly sent me to Carlsbad, NM.
I did not realize the mistake until I got off the plane in NM and lo and behold, there was no driver waiting for me.
Fortunately, the agent was able to get me to CA on the next flight out, but I arrived with only minutes to spare.
All the stress affected my performance (I am 53rd best in the world, so they say), and the event was a massive failure.
So, is the agent liable for my financial losses?