FlyerTalk Forums - View Single Post - Westin Resort and The Romanos, Costa Navarino, Greece [Master Thread]
Old Jul 30, 2011 | 8:19 am
  #114  
Luca T.
 
Join Date: Aug 2004
Location: Rimini , Italy
Programs: IHG RA - PC Plat - SPG Plat - Hilton Diamond - Sixt Plat
Posts: 246
Well I might just add my two cents as I'm staying here at the moment and I have the same doubts about this wonderful place.... (a longer trip report when I'll get back home...I'm taking lots of pics!!!).

I booked with a cash and points award before the category change back in February, so I had to add only 90$/night. At that time I still was only gold and after booking a standard deluxe seaview room at the Romanos, I was offered and I accepted a paid upgrade to seafront room for 35$/night.

Then last month I finally managed to become platinum and emailed the property about my status change.

They confirmed that they took note of it and that they would do their best to offer the best possible accomodation for my stay.

Nevertheless at check in all I was offered was a seafront room. I had to insist twice asking if my platinum status would allow them to upgrade my room to a suite and only at the end, after a call to some supervisor, I was given a Grand Suite (which is great!!).

Now my doubt is, am I still supposed to pay the extra 35$/night for the upgrade or not? At the check in they didn't mention it at all, but now looking at the bill on my tv screen the 35$ are there....
In my opinion I received a suite and that's just in line with the platinum benefits, I shouldn't pay any extra for it? Or I am wrong? Maybe when I accepted the paid upgrade I already obliged myself to pay this sum no matter what? But then...if the suite upgrade is my standard platium upgrade...and if I have to pay the 35$ cause I already accepted it...where is my paid upgrade?!?

I'm confused and I'm asking your opinion before taking this issue to the hotel....
Honestly the place is so great and the room I was finally given it's so nice, that I would likely be not that upset about paying also the 35$ per night....but still...I would like to know where are my rights in this situation and what would you do...
Luca T. is offline