Originally Posted by
njcommodore
Can I press 1-1-2 for yes, reservations and no, I don't want to take your survey?
Of course - but survey is the 4th prompt, and I only get it every 5th call or so.
Q1 - "is this XXX or someone calling on behalf of XXX?" (1 yes, 2 no)
Q2 - something like "is this a new reservation, existing reservation, or something else?" (usually 2 for existing)
Q3 - "is this for domestic or int'l travel" (1 dom, 2 int'l)
Q4 (if you get it) - survey verbiage (quickly hit 2 for "no"!)
So basic response is 1-2-1, tacking on 2 if you get the survey prompt