Originally Posted by
bocastephen
This is a known issue for many years - when the Elite Desk is full, you are automatically routed to the main call center.
This is good information, I had no idea - maybe it's one explanation for the couple dozen (elite) posters over the past few months discussing being stuck on hold for a long time, as opposed to the "it must be user error" mantra that's continually forced on them by some.
Originally Posted by
njcommodore
The simple fix would be to recognize your phone number the way UA does. When you call UA and the phone number you're calling from matches the number on your account it will say, "Is this njcommodore, or someone calling on behalf of njcommodore? Please say yes or no."
much easier than keying in or speaking a membership number IMO.
Have greatly enjoyed this feature for a long time - hoping it's not too much of a leap for CO to add it in going forward.
FYI you don't even have to say "yes", you can just key in "1" if you don't feel like talking
