Originally Posted by
CLEguy
I had an issue like this a few weeks ago. If the Elite desk is overloaded, apparently you'll just get kicked over to the ICC.
Talk about being overloaded... Just spent over 2 hours on the phone to get a ticket issued. Long story short, the agent could not get the same price that I've got on their website, had me transferred to the folks who manage the website (clearly in some other country), them it was a loooong wait until they negotiated with ticketing to get the price right... All that because the website is/was refusing to price a ticket in a currency other than USD!
Glad its solved, not happy with the 2 hours spent on that