I'm having trouble booking a ticket online, which for some reason does not price when I enter my billing address (outside of the US).

Called the Elite Desk (*G - 866-ELITE-CO), hoping to get some advice... The call was answered quickly by someone who spoke broken english, could not fully understand what I wanted and, after not getting a price for whatever reason simply hanged up the call

Tried to call back immediately after getting disconnected, just to be greeted by a 11 to 16 minutes waiting time!

Sorry for the rant, but on the various occasions that I had to deal with AA I was greeted with professionalism and by folks who actually speak english. On CO I just had bad experiences on the Elite Desk since I started flying with them (about 1 year). Is this *normal*, or I just have bad luck by getting routed to the crappiest agents every time?! Any tips on getting a decent service?