one thing i've always felt hotels do poorly is pillows. what is the obsession with down or pseudo-down pillows that are big and puffy, but collapse into paper when you put your head on them?

i liked that pillow menu that someone posted about upthread. reminds me of a friend who visited thailand and ordered from their pillow menu. it wasn't so much that he had over 40 to choose from, but that the attendants delivering them were required to bow when they delivered them. he tried bowing back, and they kept bowing lower, so eventually he just lay down on the floor - and they did too. there must have been an end to this story but he may have omitted it.