Originally Posted by
Kiwi Flyer
The name change referred to is where your name has officially changed due to marriage, divorce, deed poll, being granted a title, etc. It is name change, not transfer of account.
Apologies for digging up this old threat but my wife (FTL) has changed her name after our wedding. We have mailed the marriage certificate and a cover letter to M&M a few weeks ago, however no new card has arrived, nor has the online statement changed to her new name.
Unfortunately, she needs to take an overbooked early morning flight booked under her new name next week where she is now waitlisted. Obviously the system rejects her FTL card so that she has no waitlist priority whatsoever.
Is anyone aware of a way to accelerate the name change process at M&M? Calling in has not helped at all so far.