Originally Posted by divemistressofthedark

Tonight the website wouldn't accept any of three credit cards I entered [for payment of my Early Bird fee and $5 RR Award ticketing fee]. These included my WN RR Visa. Nothing about that card has changed since I opened it three years ago. I just paid the annual fee; it isn't maxed out; and I haven't moved or changed any other information. It works just fine everywhere else. I'd like to use it at Southwest.com so I can accrue the benefits [double RR] that I was promised when I opened the card.

Error:

I called I FLY SWA and waited on hold for nearly a half hour - never did get a CSR - to find out what was going on. After repeatedly typing in my WN Visa number and hitting 'submit' - a total of ten or so tries - it finally went through. I have no idea what changed or why.

OK, so I finally get the charge to 'take' and decide I'd like to rent a car. I scroll through the options, make my selection, hit 'continue' and...



So. I'm currently sitting on hold yet again - after a half hour I have yet to receive an email confirming my original flight reservation, just two that say parts A & B of one of my RR awards have been used. Of course, no itinerary information or confirmation number is given. I need this data to book my husband on the same flights and I'd like to do it tonight to ensure we get the flights we need.

At this point I have no confidence I even have a reservation, as it doesn't show up anywhere in my account. It's not in "Upcoming Trips" or anywhere else.

They need to fix this mess, and quick.