Well I am afraid they required me to sign a confidentiality clause so I can't go into any detail but I think it is OK to say it was very much focused on the visual look and usability of the website and not so much its functions. It was also only dealing with bookings and not diamond club. I did not see anything too scary or foreboding on the new site!

As far as food and drink are concerned I arrived a little late so was offered a plastic cup of water but in the waiting area there was a table groaning under the weight of coffee and biscuits. Not a toastie, or even a finger, in sight!