Originally Posted by Kreweboat

Service and reliability will drive me away. I've watched CO's pleasant service and great on time performance erode steadily since the merger was approved. After sitting at LAX for the crew to come in for the 9:25 flight to IAH, it's 11 now, and not being able to get a confirmed flight to MSY until Saturday bc of the missed connection, my fears of CO becoming UA are now completely confirmed. At least I have my MM. AA will definitely get more business.