Just got here on a 7 night stay. Unfortunately no suite upg provided despite asking (that is the ONE stay per year where it would have been useful as traveling with the family...and no, i could not have paid for the suite if I wanted one because it is 8 times the price...(this is where the Hyatt cfd upg get me hooked)).

We were given a deluxe with a private plunge pool. While this upg was still much appreciated, the setup is bizarre as there is no privacy whatsoever. The balcony of the adjacent room is fully open towards ours without any protection. I called the front desk and asked if we could put the flower pots on the wall but that was declined (safety I guess). I could tell we were not the first ones wondering.

We were offered to move to another room which was appreciated.

Two other weird things:

Guest service lady told me only slow internet was free for Plats (and everybody else) and I would benefit from collecting points...probably a training issue.

Strict age controls at the water slide...our not-quite 6y old daughter couldn't help but cry...even in most US hotels (where this is usually stricter) she was allowed to use...and that was last year.

So not a perfect start, but the resort does look great and it is main season starting...will see how things shake out.