Originally Posted by balima

I've used Tripadvisor quite a bit and have found some real gems via the site. But, I always take any review with a grain of salt. I generally check out where the review is from since people from other countries often have very different expectations from ours in the US. I agree with the poster who reads the worst reviews as that will give me a worst case scenario. Reading the moderately bad reviews also give a good idea of the expectation of the writer. I find that often a reviewer will give a hotel a bad review when the review starts "Our vacation start off with a 10 hour delay at the airport". Most often the entire vacation is given a bad review. Most bad reviews concern bad customer service. We US citizens think that CS all over the world is like ours. They want feet kissing and grovelling because they have decided to spend their hard earned vacation and money in some other than 1st world nation.

Everything on the internet should be taken with a grain of salt. Unless it of course comes from a fellow FT'er.