Originally Posted by
PSilks
...I am unable to find the offer code anywhere on the application form.
Welcome to Flyertalk.
American Express is not "refusing" to do anything, a customer service representative is merely asking a question to locate the offer in their system. 1.How did you find this offer, through the postal service, in an email from Hilton or American Express, or on a webste? 2> How did you apply for the card, through the mail, online or by telephone?