[QUOTE=danielonn;16643607]

On boarding the flights have the e-reader(Public Transit fare gate style boarding gates like they have at FRA.) You put in your boarding pass on the scanner and the gate opens when its your turn. If it detects your in the wrong group it won't let you in. If you have been upgraded or your seat assignment changed it will reprint the boarding pass and you can use that to open the gate to board the flight. A computer kiosk can be setup before the e-gates to do more complicated bookings/ change flights/ seats etc. With many languages there is less need for agents checking the boarding pass. On international flights the e-reader will say"Please Scan Passport" this will automatically add the Passport info to the reservation if it has not been done at checkin. Just sit around in the waiting lounge. In fact just have a sitting area before the e-reader gates and don't open the electric gate separating the concessions from the gate until 5-10 minutes before boarding. It would be less stressful for domestic and international flights. Since gates change all the time this e-reader can be used for any airline.


But gate agents check that the person with the boarding pass matches the person's ID and that the ID matches the person. Machines are not there yet I don't think.

Have clear announcements if the gates change. Install easy to read monitors throughout the gate area including Flight Info Departure Screens at all gate areas. On the flight info screen list Meals being served, flight departures/arrival time/aircraft/ Boarding group who can use the e-reader etc. There can be multiple readers that are flexible to be used for different class of service. This would eliminate the gate agent at the gate. Instead have a Service Agent at the e-reader in case something goes wrong who can tour the gate area to answer questions with a PDA device as opposed to people lining up at a desk.

A desk is much easier to find than someone wandering around the gate area. If there are lots of people in uniform, how do you know which happens to be that gate's agent?


Provide constant updates on a delayed flight. If the airline knows a flight arrived 1 hour prior to the departure of the flight especially an itnternational flight don't lie to the customers and say we will be boarding on time. It takes awhile to clean and cater the aircraft. When a flight is really delayed provide food vouchers not $2 but a decent voucher enough for a good meal. If its going to be uber late book hotel rooms.

Trouble is, if they say a flight is an hour late and tell people they can disappear - you get people who think 1 hour delay = 1 hour later boarding, which often isn't the case. Far easier to keep people around so you can board the aircraft as soon as it is ready, which may be only 20 minutes late, and try to get it boarded inside of the 40 allocated minutes, for a near on time departure, rather than tell people it is delayed and have them wander off and take ages to round up again.

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