Thanks for the answer...That's what they(CO) told her. Yet, I was able to move her to 21AB without paying for it. At least i think I did. I was in her nonelite account not mine when I did it.

Could they have charged her CC? No place was I asked if I wanted to pay for the seats. I simply changed the seats and voila it was done!

Maybe this second flight on a connecting flight is a computer glitch with regard to ER purchases? I certainly hope there's no extra charges on my friend's CC on file!