RDU is my home airport too. While I've not had terrible experiences there, I do feel the TSOs are lacking a certain, shall we say, southern charm. And the use of the MMWs as primary is discouraging. (and annoying. I'm currently running about 90%/10% gropes vs non-gropes. It's difficult to SDOO. )

The current airport director, John Brantley, announced in March that he is retiring at the end of July. The search for a new director is on-going.

With a pending change in manangement, it might be worth the effort to continue complaining.