Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
A few other things airlines seem not to do well..
1) Lack of FF reservations access by phone 24 hours/7 days a week..
2) Wait times on hold..
3) Inconsistent answers.. and non-universal methods of searching flight availability over the phone..