<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by nwa747-400:
I think NW has some of the best hubs in the nation. MSP and DTW are both truly superior facilities. All the NW staff I interacted with were friendly and helpful and really made my travel easier and more enjoyable. In this day and age where onboard “frills” are getting cut more and more, my airline of choice is the one that provides the best good old fashion customer service during all phases of the flight and runs a reliable operation. Northwest has made leaps and bounds in the customer service department since I started flying with them and all of my flights on this trip departed and arrived ahead of schedule. I am very happy to say that NW is my airline of choice and it is a real pleasure flying with them.</font>
Ditto
Hopefully things will continue on the up and up.