some catagories of purchases give additional points, like 5 points per dollar at marriott and 2 points per dollar on airfare dining and rental cars
if you spent $39,090 and got 39,090 points then yes, you should get 13 nights
however you probably spent some amount in these double or 5X point catagories so you may have spent $30k but received 39k points and thus are only entitled to the 10 elite nights
Originally Posted by
swintec
What is the best avenue to take to contact and get credited missing elite nights? I had 39,090 base points credited to my account from credit card spend on the 5th of this month. With this, I should have been given 13 elite nights (based on every 3,000 points equals 1 elite night), however I was only given 10.
I emailed the Marriott Concierge from these boards and while she admitted that they are missing, she was going to investigate for me and let me know.the outcome. I have sent two follow up emails and still no response.
I have never had luck the standard customer service route, and with this issue it is no different.
I can not contact them through twitter as they will not add me so I can direct message them.
What is left for options? has anyone had this happen before? Thanks a lot.