Originally Posted by
Gecko46
I've been issued an L-class ticket between Muscat, Oman, and Rapid City, SD. The routing is MCT-AMS-MSP-RAP-MSP-AMS-MCT. I had requested a connecting flight at MSP with a connecting time of at least 2 and a half hours. This was ignored. I have 1:40, which is impossible. The issuing agency says I'll have to pay 66 Omani rials (ca. US$170) to make the change. Secondly, I need a stop in MSP on the way back, but it looks like they're going to want extra money for that, too. My question is this: Would I be able to make this reservation change through Delta once I'm in the US? Or will I be referred back to the original issuing agency here? Thanks!
Ignored by whom? When you bought your ticket through the agency, did you not get confirmation over the phone (or in person or however you did it) that the suggested itinerary meet your requirements BEFORE paying and confirming the booking? If not it is your fault and you will have to pay the change fee. Always see or hear the exact itinerary before paying. If, somehow, it was the agency's fault (i.e. they told you one thing before paying and you found out later it was something else), then you will have to fight with them to eat the fee. Almost guaranteed DL will not change you for free.