FlyerTalk Forums - View Single Post - Close-In Ticket Fee Bug

Jun 16, 2011 | 5:31 pm

#4

exerda

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Join Date: Oct 2004

Location: Between DCA and IAD

Programs: UA 1K MM; Hilton Diamond

Posts: 72,658

Quote:

Originally Posted by syndney

Same issue for me on two separate reservations! No info or warning, only a charge receipt via email after reservation was made. Did you call web support or resevations? I am not a 1k member.

IIRC, the close-in award fee is back for non-1Ks.

Used to be that UA indicated during booking that an award would entail the close-in fee--sounds like IT has screwed up here, and they're charging but not warning they will?

Also, for the OP, 1Ks are not supposed to have the fee (one of several we get waived, including award mileage redeposit fees, standby & same-day change fees, ticketing by phone fees, etc.). You should get a refund plus an e-cert (whatever the going rate for 1K issues is at the moment--$150? haven't had issues meriting them so far this year, amazingly).

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