Originally Posted by
sdsearch
You have been checking your spam, right?
On each (online) email service I have, some legit stuff from companies occasionally goes into Spam, but Spam auto-empties after a while. So if you don't check Spam regularly for stuff that's important, it could effectively get auto-deleted (in two steps).
That's probably what happened. I've been getting tons of spam because of those bank security breaches and was just blanket deleting stuff in the junk folder without really looking at it. I used the missing points form and they resent the travel card within a few hours-fast service! ^