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Thread: Dear Qantas - I am tired of these 20 minute plus wait times
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Old Jun 13, 2011, 8:23 am
  #43  
eoinnz
 
Join Date: Dec 2006
Posts: 1,114
Originally Posted by WorkingMum
Three times today I have waited on the phone to try and reach Qantas to make a booking. Three times today I have had to give up at the 25 minute mark.

I have no choice, I need to make an unaccompanied minor booking.

I try to avoid booking Qantas for this reason - and go with Virgin Blue - they'll usually answer in the first 5 mins.

Qantas provide a terrible service but don't offer any options for self-service - particularly annoying if you're a working parent.

Don't fly Qantas. Book with Virgin Blue.
Welcome to FT

I don't think it would matter which airline you called today - with thousands of displaced passengers, you'll experience longer than usual wait times with all airlines. Both Qantas and Virgin have this message, and the reason when you call them, so you shouldn't be too surprised.
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