Originally Posted by
LHR/MEL/Europe FF
I am with 28 Degrees Mastercard (issued by GE Capital).
I have emailed the vendor to see what steps they are proposing to rectify.
I will also work on scanning the receipt. Will need to track it down and remove cc details. Will post when I can.
just an update on this.
contacted hk freeduty and they offered to void the charge and recharge me, but only if I sent them my credit card details by email. they kept insisting (using traveled rates available at the airport) that the new charge would actually work out more! (we eventually resolved that issue).
they did however admit liability, and spoke with the assistant who supposedly confirmed she did not offer the choice of currency.
my bank agreed to do a chargeback, however I said to free duty that this would then leave them out of pocket, and I would not pursue the claim. I also mentioned that I would check with my friends and colleagues to monitor the use of dcc at hkia, and if this becomes the norm (without offering an option) that I would notify the authorities.
I think they have taken this on board, and the
seemed genuine about it.