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Old Jun 10, 2011 | 4:33 am
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hserus
 
Join Date: Jul 2005
Location: MAA
Programs: BA bronze, Marriott silver
Posts: 2,804
Quick expedia refund question

Not asking on the FT forum that deals with online travel / bidding sites as that's a lot more US focused.

On April 30, I canceled a cheap (INR 11k fare + 23 odd k in taxes) fare on IT + AY that I'd booked through Expedia.

Today, I called Finnair for a status and they said that Expedia hadn't even filed with them for refund of the ticket yet. And once the refund request reached them it'd be refunded to my credit card within 15 days.

I called Expedia and they said that "it would take at least 8 to 12 weeks" .. and when I press them for details they said refunds go through a 3rd party - they call it a PSP - before reaching the airline.

So whatever happens I'm looking at at least a 2 month delay MORE here.. workarounds / escalation POCs welcome.
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