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Thread: Dear Qantas - I am tired of these 20 minute plus wait times
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Old Jun 10, 2011, 12:51 am
  #38  
austgap
 
Join Date: Apr 2008
Location: Sydney, AU
Programs: QF SG,Velocity WP, HI Diamond, Accor Platinum
Posts: 399
Originally Posted by WorkingMum
Three times today I have waited on the phone to try and reach Qantas to make a booking. Three times today I have had to give up at the 25 minute mark.

I have no choice, I need to make an unaccompanied minor booking.

I try to avoid booking Qantas for this reason - and go with Virgin Blue - they'll usually answer in the first 5 mins.

Qantas provide a terrible service but don't offer any options for self-service - particularly annoying if you're a working parent.

Don't fly Qantas. Book with Virgin Blue.
Welcome to FT WorkingMum!
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