I accept that I have no status with Qantas, but what I don't find acceptable are these wait times. Yes some people just want a $300 round trip to Sydney and there isn't much money in that for QF.
But there is a reason I don't post miles to QF because their program sucks. I still buy a whole host of premium tickets each year for my partner and I on QF.
The only QF miles I have are credited through my credit card.
I don't find it OK, that I am about to go to Europe in J and my partner to South Africa in J, which has cost me a lot for these 2 tickets and I call them and get shafted on massive weight times.
Today I had a meeting at 11am, and Qantas answered at 10:55 after calling them before 10:30 - I actually got to the meeting and said to everybody they can either start with out me or wait until I get there because I am NOT hanging up to wait another 30 mins. Was a productive meeting as well.