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Thread: Dear Qantas - I am tired of these 20 minute plus wait times
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Old Jun 9, 2011, 11:00 pm
  #34  
Blackcloud
 
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
Originally Posted by WorkingMum
Three times today I have waited on the phone to try and reach Qantas to make a booking. Three times today I have had to give up at the 25 minute mark.

I have no choice, I need to make an unaccompanied minor booking.

I try to avoid booking Qantas for this reason - and go with Virgin Blue - they'll usually answer in the first 5 mins.

Qantas provide a terrible service but don't offer any options for self-service - particularly annoying if you're a working parent.

Don't fly Qantas. Book with Virgin Blue.
I am assuming that you do not have a high FFP status with Qantas and therefore subject to the hold time. I find it more annoying the go through the JQ call centre epxlain what I want then to have the call drop off.
Are travel agents able to book UM? If so let them go through the rigmorole of dealing with QF.
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