FlyerTalk Forums - View Single Post - Dear Qantas - I am tired of these 20 minute plus wait times
Thread: Dear Qantas - I am tired of these 20 minute plus wait times
View Single Post
Old Jun 9, 2011, 10:26 pm
  #33  
WorkingMum
 
Join Date: Jun 2011
Posts: 1
Thumbs down Outrageous hold times
Three times today I have waited on the phone to try and reach Qantas to make a booking. Three times today I have had to give up at the 25 minute mark.

I have no choice, I need to make an unaccompanied minor booking.

I try to avoid booking Qantas for this reason - and go with Virgin Blue - they'll usually answer in the first 5 mins.

Qantas provide a terrible service but don't offer any options for self-service - particularly annoying if you're a working parent.

Don't fly Qantas. Book with Virgin Blue.
WorkingMum is offline  
Reply