Originally Posted by kipper

Ok, so let me see if I have this correct...

The OP booked a cheap rate at a nearby hotel. Hotel staff agreed to upgrade to a jacuzzi suite. At check-in, the suite has many spiders. OP opts not to stay at that particular hotel.

The hotel calls 2 other hotels, one that's not as nice as the other has room, the nicer one doesn't. The OP still goes to the nicer hotel, and manages to get a room. The front desk clerk there doesn't understand why the manager at the first hotel wants them to call to confirm they'll take care of the bill. The next morning, the OP has to call again, to confirm that breakfast and parking was part of the package.

The OP wants more than the night, breakfast, and parking comped.

My thoughts:

I wouldn't stay somewhere if there were multiple spiders in the room either. However, if it was 20 minutes from my house, I'd probably opt to just go home and stay there. I might try to bargain for points and/or stay credit.

My guess is that the manager at hotel A contacted hotel C to tell them to hold the room, and probably arranged payment then. By the OP going to hotel B and managing to get a room, this means that the manager now has to give the payment information to hotel B, and contact hotel C to tell them not to hold the room.

Sounds to me as if the front desk clerk at hotel B didn't understand why hotel A would be paying for your room, and didn't want to go through the effort of calling hotel A.

When hotel B did talk to hotel A, somewhere in there, it was not communicated that the package you booked included breakfast and parking. At the same time, I question if the manager realized that comping your room elsewhere meant also picking up the tab for your breakfast and parking there.

I think the hotel was really only responsible for finding appropriate equal accommodations for the night. That doesn't mean a jacuzzi suite, since that was a nice perk and upgrade, but rather, the regular room you booked.

I'd say that the compensation was the comped night.