FlyerTalk Forums - View Single Post - Westin Resort and The Romanos, Costa Navarino, Greece [Master Thread]
Old Jun 6, 2011 | 8:12 am
  #107  
listener2
 
Join Date: May 2010
Location: Balkans
Programs: Hyatt lifetime Diamond, BA Gold, Amex ?
Posts: 53
Flawed Diamond or polished service

This is a wonderful property, we are are here already 4 nights, and have another 3 or 4 to go, the pools the rooms the physical product is superb, the golf course has to be the best in Greece by a mile, which is great news for me i really am fed up with Corfu, Halkidiki, Crete, Athens, this is the real thing a great product.
Human resources on the other hand must struggle I spent 40 mins yesterday waiting to be served and another 30 after being served in a restaurant, room service tea took 50 mins( tea for two) after returning to the room, and finally today it took 40 mins in a deserted diner to be served and 30mins to pay the bill in the end i left, telling them to bill the room.

I do not want to give the wrong impression but staff training needs to be worked on, I guess staff are seasonal, but trained they need to be this could be the best resort in Greece.

Now the Internet is flawed I have so far purchased two gold packages, that do not work, and given up completely on the free system. The tech chief needs to use the system himself a little,
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