Flawed Diamond or polished service
This is a wonderful property, we are are here already 4 nights, and have another 3 or 4 to go, the pools the rooms the physical product is superb, the golf course has to be the best in Greece by a mile, which is great news for me i really am fed up with Corfu, Halkidiki, Crete, Athens, this is the real thing a great product.
Human resources on the other hand must struggle I spent 40 mins yesterday waiting to be served and another 30 after being served in a restaurant, room service tea took 50 mins( tea for two) after returning to the room, and finally today it took 40 mins in a deserted diner to be served and 30mins to pay the bill in the end i left, telling them to bill the room.
I do not want to give the wrong impression but staff training needs to be worked on, I guess staff are seasonal, but trained they need to be this could be the best resort in Greece.
Now the Internet is flawed I have so far purchased two gold packages, that do not work, and given up completely on the free system. The tech chief needs to use the system himself a little,