Originally Posted by msuroo

Just as a policy question though - can a hotel typically get such a late notice waiver if occupancy rates are way higher than expected? In this particular instance, marriott.com showed plat overrides available online as of last Tuesday (I started looking when it looked like a trip to Charlotte was a possibility), but didn't actually try booking until Friday (when travel plans were finalized) - which was what led to the exchange as described in the OP.