I agree with not naming the property. I did the same with my bug bed incident a few months ago. The hotel said the right things to indicate they were fixing the problem and compensated me (refund plus enough points to stay there again for the same number of nights). I didn't feel like pushing the hotel more or identifying the hotel.

In your case I think money back plus 20,000 or 25,000 points would be more than reasonable compensation. Stuff happens.