Originally Posted by
karenkay
he called web support...maybe that was the difference?
Reservations agents in general can see ones status, provided MP number is entered when prompted on the phone, or calling the elite line from your system recognized phone number. Whenever I call web support or the times I purposely route my call to a ICC standard reservations agent (over 1P desk) they usually start the call by thanking me for being a "Valued Premier Executive Member."