One example of perfect customer service AC provides to customer is the recent changes made at Aeroplan for our customers! AC Management seems to be very good at this and further alienating our customers. Whoever made those decisions should have been terminated for the fiasco and shows that they are out of touch with the customers and employees!! This brings to another point that communication in this organization sucks big time. Often we, front line employees, find ourselves made fools when being told by the customers first when there are changes in policies. I recommend that all our managers go back to management school and learn what it takes to be a good manager.