the most serious i've encountered, twice now, once in early april and again just two days ago, is the "oops- unable to complete your reservation due to an undefined error", after inputing my payment info, yet when i check my e-mail, i have a confirm number.
the first time it happened i actually did end up double booked. i cancelled one and took a refund. the refund took just under two weeks to get back to me. fortunately, i had enough extra funds in my bank account to absorb the double cost of the booking and continue to live while awaiting my refund. i used a debit card.
the last instance, i would have had to beg and borrow to survive while awaiting the return of my money, so when i got the oops! message i thought i better check my e-mail and sure enough.....
so i call the 1-800 number and the person on the other end tells me this has been happening for months now. i was shocked, how many people out there are being unknowingly "burned" for two (or more?) reservations and then having to survive through the generousity of family, friends, or the local pawn shop while awaiting thier money back? how long has this been happening? i know of at least 5 weeks, the person at the 1-800 number used the word "months"....