Any steakhouse that can't serve up a decent steak is criminal in my eyes, I mean, that's what you're marketing yourself as - steak specialists - so you should be doing a good job!

The worst thing is when the steak is overcooked, and this happens so much I'm now quite reluctant to purchase steak anywhere but at the poshest of posh restaurants.

Why do so many restaurants think that if you ask for medium rare, it's acceptable to serve you something that's charred to a crisp, right through?! I've had to ask for my money back more than once (I won't ask them to redo the food - who knows what they might do to it....)