Originally Posted by craz

All I said was if a person expects any Carrier to listen and maybe change things, then the best way that may happen is if those complaining or inquiring are Full Fare Passengers. If the Carrier checks and sees that those asking for changes which will cost the Carrier more $$$ then if those passengers generally arent Full Fare passengers the Carrier will most likely not do anything but toss it in the circular file

It is a #s game but not the # of people complaining but $$$ that are being spent on tkts (there was athread some time ago by a guy in Panama who was miffed that his company was spending alot on tkts very yr and yet not 1 person was made a GS by UA, turned out they dont purchase Full fare nor anything but Coach). So the type of fares purchased does matter