About a week before several recent stays, I updated my preferred airline partner online. I also spent about half an hour on the phone with an agent at the HHonors Diamond line, who laboriously reprogrammed several reservations with the new airline partner. She assured me this had been accomplished, so I saw no need to make new reservations. This "reprogramming" also happened a week before the stays.

Despite these dual steps, several stays credited to the wrong airline partner. Now HHonors says they can't do anything because miles were transferred to the original partner. I find this completely unsatisfactory, especially coming on the heels of the fiasco with the Budget 5K bonus.

Any suggestions on how to proceed with HHonors? In my opinion, they can ask the original partner to return or void the miles, but if they're unsuccessful, they must still award base and bonus miles to my account with the replacement partner.