Hi,
Widespread discussion on this thread for starters
http://www.flyertalk.com/forum/briti...aise-team.html
I was there on Monday night . The F section is very good with large windows and good seats ( no pc's though and the restrooms are outside the lounge but on the same level above the main concourse so there are few other people using it.
Pamela and the team are great, The came round with a trolley with the sandwiches about 515 pm before putting them on the counter, then came round with the same day papers just offloaded from the incoming flight and them more sandwiches before calling the flight ( they do call the flight after most pax have boarded so there is minimal queuing)
The lounge is by Gate B22 and up one level ( flight leaves usually from B25 in my experience)
Regards
TBS