Originally Posted by
mikew99
I recently used a Marriott TravelCard to pay for a stay at the San Mateo Marriott. Lucky me, I was apparently the first one to use the card there under the new system. There was a scramble among the front desk employees, and they had to call for instructions and/or authorization. It took about 10 minutes total.
But thanks to this thread, I knew about the potential problem and allowed extra time in case it was an issue. Hopefully next time they'll know what to do, but from lkar's post, it sounds like they'll still need to call.
Had a different experience this past weekend when checking out at the Memphis Residence Inn. After verbally confirming with me that the amount on the card exceeded the charge, the front desk agent swiped my TravelCard, and that was it! No scrambling, no phone calls, no delay at all.
As before, the payment was described as "Payment - Voucher" on my receipt, along with my full TravelCard number, so no mention of Visa. The good news is that I have received points & stay credit for both stays.