The point is in most big airlines, we are aware of whats the miles / points we are going to earn by buying tickets at given prices.. many airline websites ( incl LH, OS ) allow u to buy higher class fares etc.. With EK , all this is a mystery unless someone is willing to call their CS and ask about high classes, and still then with the current chaos with saver / flex and difference in miles shown online and that written in tickets its really confusing and leaves a bad taste in the mouth specially considering these things (mainly IT related) should ideally be easily resolved..