FlyerTalk Forums - View Single Post - Accor ignoring customer e-mails

Apr 26, 2011 | 6:48 pm

#10

shillard

Join Date: May 2002

Location: Castrovalva

Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.

Posts: 2,775

Spin....spin.....spin. A-Club emailed me (3 times) to say my Platinum Status had been renewed - each time noting the incorrect address.

They had the right address since the inception of the programme, so I'm not sure why they decided to change it. I emailed them with the correct address, they sent another email (the 4th) advising that I was PLatinum for another year, and my new card would soon be sent to the INCORRECT address.

Hopeless.

Hyatt Diamond Desk respond to emails within 24hrs - usually within a few hours, they always get it right. Accor are hopeless and have nothing but contempt for their customers. It will be a cold day in hell before I patronise this miserable excuse for a hotel chain again.

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