Originally Posted by
ncfinfan
I have to question whether he knew what he was doing. [snip[ At that point they explained to them they now need to code it as GE instead of GC.
Yeah, I saw that posted here, but the people at the gift card compnay said that "different hotels have different platforms." At the Marriott I checked out of on Sunday, apparently, they only could enter it as a "GE" once they ran the authorization and got an authorization number. He seemed pretty competent and there did not seem to be an option to simply code it as GE directly on my folio on his system. I had actually asked the gift card company to call the hotel the night before and work with them, since I was checking out the next a.m. Not sure if that happened -- I didn't want to admit I was the rabble rouser.
Maybe he still needed more training.