I have to question whether he knew what he was doing. I've been using gift cards over the past month on a weekly basis. The first week they changed the system the staff was completely unaware that it had changed. I had to wait until the gift card support opened to get it processed. At that point they explained to them they now need to code it as GE instead of GC. Once they did that it was a 30 second process to get it completed. I did it the following week and the manager was there who was involved in the previous week and while the desk clerk processed the card (once again in about 30 seconds) the manager pulled out the directions they had received after I had left the previous week to show that they had received information now. Today when I checked out they actually put the giftcard charge on the wrong room. After realizing the mistake they were able to void the charge and process it to my room. I have verified the balance is correct online. They should be taking no longer than the previous giftcards took to process. The one advantage now is after they put in the code and swipe the card they are able to see the balance.

And I have received full points. This is for a giftcard and not a travelcard.