Originally Posted by
twinning
I do not advocate a litigious society - far from it. You can take it as venting or as highlighting problems I had with the service at man airport.
The letter as suggested may result in monetary compensation in accordance with EK's Conditions of Carriage and/or the Montreal Convention. EK will not take it as a threat of pending litigation, unless worded to that effect
Originally Posted by
twinning
Can I get any comp from the airline to tide me over till they find the luggage even if I dont have travel insurance?
Or pipe down, fill up some forms and go shopping for some clothes till my luggage comes thru.
For this, see Clause 16.2.3 below:
16.2.3 If you wish to claim the cost of replacement of an individual item which forms part of a claim for compensation for Damage to Baggage, you must consult us before you incur such cost otherwise we may not include the cost in any compensation payable. This requirement will not apply where the total cost of replacement items does not exceed US$50 or the National Currency Equivalent. Proof of purchase of all replacement items must accompany your claim. Proof of purchase will not be required in relation to any item which costs less than US$5 (or National Currency Equivalent).
The interpretation of "consult us" is ambiguous, so I suggest you get this in writing. Keep the receipts for reference
