Originally Posted by
barristan
I ordered 3000$ in American Express Gift cards 1/11/2011. Of course the order didn't post, despite my record of click throughs. I launched a missing credit inquiry as soon as it became available.
Time went by.. and by.. and by.. and by..
I followed up with bigcrumbs but they said they were still waiting on American Express sometime in March. Now bigcrumbs hasn't responded to any emails in the last month and I've launched general inquiries (because you can't launch missing credit inquires after 60 days....) that have gone completely ignored.
There is no phone number, no accessible customer support, and it looks like they've no intention of crediting me my 48 dollars of cash back.
It's absolutely infuriating to fight so long and so hard for such a small amount of money. Buyer beware with these people though.. I'd hate to have hundreds of dollars in cashback locked up with these crooks. They can easily go into 'inaccessible' mode and lock up your money for an eternity.
Is there anything else I can do? Some kind of BBB complaint? This is absolutely ridiculous.........
I understand it can be frustrating when a purchase goes missing, but you have your facts are wrong. American Express has 90 days to return contact with BigCrumbs.
"Although most retailers will respond within 30 days, our agreement allows them up to 90 days to answer our inquiries.
We apologize for any inconvenience or delay and will contact you with the status of your inquiry as soon as American Express Gift Cards replies or within 90 days, whichever is sooner."
You "may" have waited until March to contact them, which would mean they have till June. I've made many purchases of Amex gift cards and have always been paid out.