You can't provide any meaningful statistics to support that because there are none. (And I can't supply any meaningful statistics to refute it).

Do you assume that if someone does not file a formal complaint, they have 'breezed through'? That is ridiculous. As I and others have posted, it can be a real challenge just to get a complaint form. Then there's the challenge of getting TSA to accept it. If you think TSA is a responsive agency, perhaps you'd explain why they ignored reports of theft for months at EWR. Perhaps they were concentrating on all the folks who 'breezed through' and didn't bother to report a theft because they knew it wouldn't do any good?

Further, I wouldn't suggest relying on TSA's own numbers regarding complaints. EPIC has just released complaints that TSA claimed didn't exist about the NoS while it was still in test phase. Further, do some research about the TSA uniforms (when they were new) and the TSOs who experienced skin rash problems. TSOs complained that their own agency lied/underrepresented/denied numerous complaints about the uniforms.

Ultimately, I think the reason most folks post complaints is because most folks would really like to see the sysem be improved. I don't know about your line of work, but in my line of work, management focuses much more on problems that need to be addressed than on back-patting for what we have done well. We are constantly trying to improve, and we can only do that by focusing on what has not worked well.

We have gaping holes in our security and yet we waste time on ineffective and pointless procedures. Do you realize that security holes and time-wasting pointless activities are threatening the lives and well-being of folks who fly (and perhaps also those who work at airports)?